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e-Citizen (Take-up & Marketing)

Enabling local authorities to increase take-up of e-services

Aim: The project will produce information and methodologies to aid local authorities in identifying who to promote e-channels and services to, how to market e-channels and how to measure the take-up of e-services.

Project outcomes: The project will produce research data providing details of:

It will also publish:

Project partners: The e-Citizen project is led by Norwich City Council.

Project status: Development phase.

Key contact: Norman Mellor, Programme Director, e-mail: [email protected]. Tel: 01603 212611.

Web site:

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